Privacy Policy

1. Information We Collect

Information You Provide

• Contact information (name, email address, phone number)
• Military service information (for membership verification)
• Payment information (processed securely through third-party providers)
• Emergency contact information
• Medical information relevant to hockey participation
• Communications you send to us

Information Automatically Collected

• Device information (IP address, browser type, operating system)
• Usage information (pages visited, time spent on site)
• Location information (general geographic location)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process membership applications and verify eligibility
• Communicate with you about events, schedules, and important updates
• Process payments and donations
• Ensure safety and security during hockey activities
• Send newsletters and promotional materials (with your consent)
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With your consent: When you explicitly agree to sharing
• Service providers: Third-party companies that help us operate our services
• Legal requirements: When required by law or to protect rights and safety
• Emergency situations: Medical or safety emergencies during hockey activities
• League operations: Sharing roster information with hockey leagues and rinks

4. Newsletter and Communications

Our newsletter signup collects email addresses to send updates about our programs, events, and veteran support initiatives. This information is stored securely in Google Sheets for our internal use only.

• You can unsubscribe at any time by emailing info@renoveteranhockey.com
• We will not share your email with third parties without your consent
• Newsletter emails are sent monthly or as needed for important updates

5. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission using encryption
• Limited access to personal information on a need-to-know basis
• Regular security audits and updates
• Secure third-party payment processing
• Protected storage of physical documents

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and user experience
• Prevent popup notifications from showing repeatedly

You can control cookies through your browser settings, but this may affect website functionality.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we have about you
• Correct: Request corrections to inaccurate or incomplete information
• Delete: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Restrict: Request limitations on how we use your information

To exercise these rights, contact us at privacy@renoveteranhockey.com

8. Children's Privacy

Our services are primarily designed for adult veterans. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. For youth programs, we require parental consent and involvement.

9. Third-Party Services

Our website and services may link to third-party websites or services, including:

• Social media platforms (Facebook, Instagram)
• Payment processors
• Google Services (for forms and analytics)
• Reno Ice facility website

These third parties have their own privacy policies, and we are not responsible for their practices.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Membership information is typically retained for the duration of membership plus seven years for record-keeping purposes. Newsletter subscriptions are retained until you unsubscribe.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the new policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: